Collapse of Flybe
The media has widely reported on the collapse of the airline Flybe into administration and that it has cancelled all flights. This has been devastating to Northern Ireland given that 80% of the flights in and out of George Best, Belfast City Airport were Flybe flights. Flybe was Europe’s biggest independent regional airline and employed around 2,400 across the UK. Most of these people will now likely lose their jobs although since the collapse it has been reported that Loganair will take up some of the routes into Belfast. Flybe has a sister airline, Stobart Air and passengers for upcoming flights with Flybe or Stobart Air have been told not to travel to the airport as their flights will not be operating.
If you have ATOL (Air Travel Organiser’s Licence) protection you will need to consider the small print within the policy. However, most passengers will not have this protection and will need to arrange alternative travel if already booked.
If you have booked a package holiday and your flights form part of that package and you have confirmation that your trip is ATOL protected the travel firm with whom you have booked your holiday should organise alternative travel. Alternatively, they may give you a full refund. It has been reported by the Civil Aviation Authority (CAA) that it believes that very few Flybe passengers are ATOL protected so most will have to make their own arrangements.
What if I am not ATOL protected? If you have booked your holiday on a credit or debit card you could ask the debit or credit card provider to try to recoup what you paid out for the flight from Flybe’s payment processor. You may be covered by one of the larger credit card providers such as Visa or Mastercard who will do this for you but check as not every credit provider will do this.
Check your travel insurance. Check the policy to see if it will allow you to claim for the cost of the flight and any additional costs such as hotels and car hire. Look for the phrase Schedule Airline Failure also known as SAFI. You are unable to claim compensation for your flight when an airline stops operating. If a flight was cancelled and the airline was operating normally one would have been entitled to between £110 and £530 in compensation.
If you need any guidance or help with processing a claim for a refund please do not hesitate to contact our office on 028 90329801.